Npower messed up the payment of £1,196 refund to pensioner Frank Harrison.
I told readers two weeks ago how the power company promised to return the amount Frank had overpaid on his account.
But there was a glitch when Frank, of Hartlepool, told me a cheque they sent was post-dated and could not be cashed straight away.
He said: “The cheque arrived all right but it was post-dated and returned to Npower unpaid.
“It’s unbelievable that this would happen after all the trouble I had to get the money in the first place.”
That’s when I decided enough was enough and asked the power company what was going on.
Spokesman David Kitchen admitted they had made a mistake and would put it right.
He said: “This is now sorted. For some reason, the cheque was post-dated and couldn’t be cashed.
“The customer will receive the refund directly back into his bank in the next few days.
“One of the team has spoken to Frank to explain the situation and also to apologise for the confusion.”
Frank, 65, had overpaid because his direct debit had been set too high.
He had been asking for a refund for three months without any action on Npower’s part.
The cheque was issued after my intervention on his behalf.
It comes after the Big 6 energy companies were hauled over the coals by the regulator Ofgem.
Watchdogs said the suppliers were too slow to issue refunds, typically not but always accrued when customers switched supplier, and warned them to reduce the amount or face enforcement action.
“Suppliers must now do everything within their powers to return the money and prevent a similar situation from happening again,” said Dermot Nolan, Ofgem’s chief executive.”
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