Monday, January 19, 2015

Train passengers to expect delays as Eurostar resumes full service


Thousands of passengers began boarding Eurostar trains as they resumed a full service today after a weekend of travel misery.


Thousands of passengers were left stranded on Saturday after a lorry fire on a train in the tunnel, and then a power supply problem yesterday saw 11 trains cancelled on the service as people were trying to restart their journeys.


Eurostar warned passengers that there are still delays of up to an hour.


A spokesman said: "We are resuming a full service. Obviously because the Eurotunnel is closed due to the smoke on Saturday, there will be delays of between 30-60 minutes. We have had three departures today by 8.30am from the UK, St Pancras, which is as per normal. Most of the services were of relatively full capacity."


Channel Tunnel operator Eurotunnel had announced engineering work to be carried out overnight to put "more sections of the tunnel back into service" after only one of the two train tunnels was left operational after the fire.


The further delays will be unwelcome news for travellers, and yesterday passengers aired their frustration on Twitter at the time it took to rebook tickets.


One user, Esme Caldwell, from London, tweeted that she had been on hold for nine hours.


In response to a company tweet asking if she had the correct number, she replied: "Yes I called 03432 186 186 at 8am. It's playing the music and the hold message. Still on hold. It's been 9 hours. Please call me."



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