Rockliffe Hall has beaten off stiff competition to clinch several top accolades.
The resort picked up the award for Best Greenkeepers at the 59Club’s annual Service Excellence Awards, which recognise the best performing golf clubs not just in the UK but around the world.
In addition, Rockliffe Hall was presented with the Gold Flag award for the second year running, the industry benchmark recognising the best in the sector, and was runner-up in the Ultimate Golf Resort category - narrowly beaten by past Ryder Cup venue Celtic Manor in Wales - and Golf Sales category. The 59Club is one of the world’s leading golf-specific mystery shopper services and a PGA Official Supplier. The organisation sets the industry standard for measuring and comparing customer service levels at golf venues.
The awards, hosted by BBC presenter Dan Walker in Warwickshire, recognise the achievements of the very best individuals, teams and venues within the golf industry with top venues competing in areas such as sales, service, operations, retail and management – as well as the presentation of the Gold and Silver Flag awards.
A range of categories of golf venues competed for top honours – from pay-and-play courses to international resorts such as Dubai Creek. All award nominations and winners work within the 59club scheme to improve and maintain higher levels of customer service standards across their venue.
Rockliffe Hall’s golf and estate director, Davy Cuthbertson, said: “Rockliffe Hall is classed as a relatively young course having opened just six years ago so to be up against some of the very best in the business is an accolade in itself. However, we have won two major awards and been runners up in two very tough categories so we are extremely proud of the team.”
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