An elderly woman has praised hospital and ambulance staff who helped care for her after she suffered an agonising hip break.
Jean Knaggs, 89, and her husband Kenneth Knaggs, 89, were at home on Boston Drive in Marton, Middlesbrough when Jean suffered a serious fall that left her in agony.
The ambulance service has faced criticism in recent months after a number of stories revealing long waits for an ambulance.
But Jean and Kenneth were so delighted by the swift and professional service they received from ambulance and hospital staff that they wanted to publicly thank them.
“I’d been ill before, so I was just getting over that. I was at home when I just stumbled and fell,” said Jean.
“I landed and felt a big crack - the pain was horrible.”
Still recovering on ward 34 at James Cook University Hospital, Jean said: “We rang an ambulance and it there in minutes. They were absolutely marvellous.
“There was this very tall paramedic and she was so gentle.
“We’ve came into this ward and when we did, we noticed how very calm and helpful all of the nurses are.
“They help you whenever and however they can - the only problem is the shortage of them.
“I want to say a big thank you to everybody who’s helped look after me.”
Anne Tate is a specialist nurse on ward 34 which is an orthopaedic ward that specialises in hip breaks, especially in elderly patients.
She said: “We’ve had a massive improvement project for broken hips since 2010.
“Because of the many different health problems elderly patients can have, we ensure that they are looked after from a medical point of view as well as an orthopaedic perspective.
“Surgery should be performed within 36 hours of being admitted to the ward.”
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