Concerns have been raised about how a Thornaby nursing home operates.
The latest inspection visits by the Care and Quality Commission at Teesdale Lodge Nursing Home resulted in an overall “inadequate” rating. And the monitoring body has told the home it must make improvements or face further enforcement action.
The home today said it was “disappointed” with the review and were working to address the issues raised.
An inspection was carried out at the 40-bedded nursing home on Radcliffe Crescent, which is operated by Cleveden Care, in November last year.
The commission said it was a “responsive inspection due to concerns received.” The home says it is “actively responding” to the CQC report.
Points raised include:
• Medicines not being recorded appropriately.
• Inconsistent checking of residents’ weights.
• Incomplete observation charts.
• Lack of staff knowledge, in some cases, on how to respond to the risk of abuse.
• The lack of an effective system to regularly assess and monitor the quality of service people received.
In relation to the food at the home, the report said: “The menu displayed did not provide choice of a main meal.
“We observed two lunchtimes in the dining room and found it to be a task for staff, rather than making it a pleasure for people.”
The report adds: “The registered manager had no clear vision or plan in place to make improvements to the home and seemed reluctant to add dementia-friendly decor.”
However, the report also highlighted several positive aspects of the home.
“People told us they received good quality care from staff who knew how to care for them,” said the inspector.
“We found staff were knowledgeable about the people living in the home.
“We found staff were caring and treated people with dignity and respect. People were kept safe as staff received safeguarding training and were aware of how to identify and report abuse.”
Debbie Westhead, deputy chief inspector of adult social care in the north, said care fell “a long way short of what we expect services to provide”.
“We have told the provider that they must take action to resolve the issues we have identified as a priority and we are monitoring the situation closely in liaison with the local authority to ensure people are safe from any immediate risk,” she said.
“The people receiving care at Teesdale Lodge Nursing Home are entitled to services that are of a consistently high quality and that meet their needs.
“We will return to inspect the home to check that the provider has made all the changes required to ensure people are safe and well cared for. If we find this is not the case, we will consider using our legal powers further to protect the people who live here.”
In a statement, the home said it had provided a “loving and caring environment” for the past 20 years.
“Unfortunately, this is not reflected in the most recent review by CQC which we are disappointed with and actively responding to.
“The focus of our management and nursing team is to constantly provide the highest level of front line care to our residents and at the same time ensure our back office processes and documentation meet the ever increasing regulatory standards.
“We welcome the support of the CQC in continuing to raise the standards of our industry and will continue to proactively respond to all their observations.”
No comments:
Post a Comment