Odyssey Systems has supported a Teesside fuel and oil distributor with a rapid expansion.
After outgrowing its existing facility, privately-owned Oil NRG invested in a new Stockton-based home for its business, which has significantly increased its capacity and efficiency.
The company, which takes most of its orders over the phone, required its communications system to be migrated within seven days. Odyssey Systems installed a new leased line, delivered by microwave technology and a fully-hosted telephone system that was up and running ready for OIL NRG to move in with zero downtime.
Oil NRG is a wholly-owned, independent, purchaser and distributer of fuel and oil. Over the last 18 months its tanker fleet has almost tripled in size and shows no sign of slowing down. This growth has enabled it to add several members of staff to its sales and distribution teams, bringing the total number of employees to 35.
Mike Odysseas, managing director of Odyssey Systems, said: “In highly competitive markets, businesses must ensure they are connected with their customers at all times and offer exceptional customer service.
“If a lengthy transition period were to take place when moving premises it may result in unsatisfied customers. So when Oil NRG called and explained its situation we fully understood the urgency of the job.”
Jeremy Royle, sales and marketing manager at Oil NRG, said: “We have worked with Odyssey in the past and had no hesitation in trusting them with what was a time sensitive project.
“The continued growth of our business required us to make the move as soon as possible. With Odyssey Systems’ support there has been no interruption to our regular operations.”
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